Refund policy
Our goal is your complete satisfaction. Please give us an opportunity to serve you better by providing us with your valuable feedback.
Returns will only be accepted and credit given or money refunded if all of the following conditions are met:
- Items must be in the original condition as shipped.
- Notification of your intention to make a return must be received by us within 48 hours of delivery of the item(s).
- Returned item(s) must be received by us within 12 days of the date the item was delivered.
- Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precautions.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.
Refund Method
Please send us an email at support@newstarwig.com prior to returning the goods.
Once a return has been approved, we will organise the return of the goods (in the case of faulty goods, NEWSTAR WIG will not be responsible for return postage costs). Once we receive the goods, you will receive your refund via your original payment method within 14 working days.
RETURNS & EXCHANGES
We believe in personal attention to each request and order. If you are unhappy with the product or service, please contact us as soon as you receive your order so that we can resolve the problem at the earliest. Depending on the individual case, we will offer refund/exchange/return options. The customer is responsible for the return shipping costs.